At Benshop.co.uk we always care about the customer convenient first. Thus, in order to provide hassle free delivery to the customer, we have simple and easy to understand shipping policy that drives our explicit motive to carry out fair and unbiased policy for everyone.
Shipping terms at a glance
All items that are listed on the website, are proclaimed to be in stock. When items are in stock, we will apparently dispatch the order of the customer within 24-48 working hours. The customer is duly informed when their item is despatched from our warehouse. In case, it is required to contact the customer to obtain any further information regarding the shipping address or to verify an order, we will notify you within 1 working day after you have placed the order.
Under the unforeseen circumstances such as, when the item or items are not in stock for any reason, the order will not be able to dispatch within the stipulated time period of 24-48 working hours. Under this situation, please allow us 2 to 4 working days extra for re-stocking the items for the placed order.
We are delighted to inform that we ship globally except the sanctioned countries. Moreover, we are offering free shipping to UK and USA.
List of sanctioned countries where shipping is not facilitated by us:
- Côte d'Ivoire
- North Korea
Can I change my shipping address after I have placed my order?
Yes, of course you can change your shipping address, but only within 24 hours of order placement, as after that your order is forwarded for the despatching process. Once your order is in the despatch process, we are not likely to make any rectification in your shipping address.
The only option you have is to cancel the current order and place a new order with the correct or new address of your choice. To cancel the order you can contact our customer service or mail us at firstname.lastname@example.org.
Can my order be prioritized as urgent and delivered to me on first preference basis?
According to our item delivery administrative norm, we deliver the ordered products on first-come, first serve-basis. However, we do comprehend the fact that situation arises when the customer may require to have their order shipped or urgent or preference basis for particular reasons, such as special events, anniversary, birthday or last minute gift for valentine and so on.
For such prevailing condition, we do love to help you. All you need to do is to select the priority handling and shipping option at the checkout for a significantly small additional charge.
What if the my parcel or item is lost in transit? Is it covered by shipping insurance?
To make the shipping safe, secure and reliable, we have tied up with the world's leading courier company, so that your parcel could reach to you securely and also there is very low likelihood of impairment in transit. However, we do comprehend the fact that things may go array sometime, as there are things that is not under our control and incontinency may transpire. Thus, in order to safeguard your delivery, we provide shipping insurance service. You can insured every single product which is available on every product page.
The shipping insurance covers the full value of the product(s) shall it be lost or damaged during it is transited to you. It is to note that the our shipping insurance policy does not cover the product(s), once it is duly delivered to you.
In order to claim for the shipping insurance, you can simply contact our customer service team at email@example.com, along with the order number and other relevant details of the issue. Once your claim request is received by us, we may ask you for further additional and relevant information. We will also require to contact and communicate with the couriers and acquire a report from them. It is to note that insurance claims can only be processed once we receive all claims and reports from both you and the courier, which usually takes up to 5 working days, although in some cases it may take a little longer. Once your claim is approved, we will either reship your order or offer you a refund at our discretion.
In order to keep things simple and clear, if you choose not to adhere with the shipping insurance, it is to be kept in mind that any product(s) lost or damaged during transit is at your own liability, and in that case you can only make claim with the couriers directly. some couriers will offer some level of security against such possibilities of lost or damaged, this is normally stipulated to a maximum claim of 75 GBP per shipment. Under such circumstance we will offer our assistance wherever possible to make sure that you obtain the maximum claim that is possible.
Tracking the order or item after it is despatched
Once your order is dispatched, we will send you an email confirming your purchase along with the tracking details. You can use this tracking details to locate the current status of your order online by putting them on the courier service tracking page. Kindly note that we update the order within 48 hours upon receiving the payment for the selected item(s), Some of the prominent courier company linked with us are as such; DHL, Royal Mail, UPS, DPD, FedEx.